MerchantsShop
Products and delivery
Choose which products and prices your shop shows, set each product's button and buyer email, and write what buyers get after paying.
The editor's Products tab decides what your shop sells and what each buyer gets once they have paid: a message, and a link if you add one. The products themselves, with their prices, come from Products in the dashboard; the shop only chooses which to show.
Before you start
- The products you want to sell exist under Products, each with an active price. See Products and prices.
- Open the editor: on the Shop page, click Edit shop, then the Products tab.
Steps
Show the products you sell
Each listed product is a row with a drag handle, its eye (show or hide) and a ⋯ menu (Move up, Move down, Hide or Show). Products not in the shop yet sit under "Not in your shop": click the + next to one to show it. A shop lists up to 100 products.
Set up a product
Click a product to open its settings ("Back to products", or Esc, returns):
- Prices shown: tick the prices the shop offers, up to 10. "Keep at least one price. A product with no price cannot be bought."
- Kind: digital, service, membership, software or support. It sets the default button and buyer email: digital "Buy", service "Book" and membership "Join" ask for the email (Required); software "Subscribe" and support "Support" make it Optional.
- Address: the product page's address in your shop,
/p/<address>. - Button label (up to 24 characters), up to 8 Points (up to 80 characters each), and Featured.
Choose whether to ask for the buyer's email
Under "After a purchase", Buyer email is "Required" (no purchase without an email), "Optional", or "Not asked" (the field is hidden on the product page). Fianto emails the buyer what they bought only when they gave an email.
Write what the buyer gets
Still under "After a purchase", write the Message to the buyer (up to 2,000 characters) and,
if you want, a Link (https:// only) with a Link label (up to 40 characters). Click
Save ("Delivery saved").
Delivery is saved with its own Save, not by publishing, and "Changes here apply to every buyer immediately": past buyers who open their receipt see the new text too.
A link you send can’t be taken back
The editor shows this for a membership: when a subscription ends, nothing takes back the message or the link the buyer already has. Anyone the buyer forwards their receipt or email to sees them too, so don't put anything behind the link that must reach only one person.
Check it worked
In the preview, the product shows with the prices you ticked and your button label. Open it on your published shop: its page shows the Email field unless Buyer email is "Not asked".
Troubleshooting
| You see | Why | Fix |
|---|---|---|
| "List at least one product with a price, or visitors will have nothing to buy." | No product in the shop is shown with an active price. | Show a product and tick one of its active prices, then publish. |
| "A product has a delivery link but does not ask for the buyer's email, so the link cannot be sent." | Buyer email is "Not asked" on a product with a Link. | Set Buyer email to "Required" or "Optional". |
| "A product has delivery changes that are not saved." | You changed the delivery and did not click its Save. | Click Save under "After a purchase". |
| A product is missing from the shop | It is hidden, sits under "Not in your shop", or has no active price. | Show it, and tick an active price. |
See also
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