MerchantsGet set up
Create your account
Sign up with your email and a password, confirm the 6-digit code we email you, and land on your setup page.
You create a fianto account at merchant.fianto.xyz with an email address and a password. fianto emails you a 6-digit code; your account exists only once you enter it, and entering it signs you in. You connect your receiving wallet later, during setup.
Before you start
- An email address you can read now. The code expires 10 minutes after it is sent.
- A password of 12 to 128 characters.
- You are 18 or older and can agree to the Terms of Service and the Acceptable Use Policy on behalf of the business you represent.
Steps
Fill in the sign-up form
Open the Create account screen. Enter your Email, a Password and the same password again under Confirm password. Tick the box that starts "I agree to the Terms of Service and the Acceptable Use Policy", then click Create account.
Find the code in your inbox
The next screen is Check your email. Look for an email titled "Your fianto verification code". If it is not there, check your spam folder and check that the address on the screen is right. If the address is wrong, click Use a different email and start again.
Enter the code
Type the 6 digits into Code from the email and click Confirm email. The code works once and for 10 minutes. After 5 wrong tries it is deleted, and you need a new one.
Ask for a new code if you need one
Send a new code becomes available after a short countdown. Only one code is valid at a time, so use the newest one you received.
A code email is not guaranteed
Code emails are limited. Asking for more than 3 codes for one address the same way (by signing up, or with Send a new code) within 15 minutes shows "Too many attempts, try again later." Separately, by default one mailbox receives at most 4 sign-up or password-reset emails an hour and 10 a day (the deployment can set other limits): past that, the screen still says a code is on its way, but no email is sent. A code that was not sent never replaces the one you already have, so that one keeps working until it expires.
Check it worked
After Confirm email you are signed in and land on the setup page, titled "Get your account ready". Its first step is Who gets paid. Until an admin approves your account, the menu shows only Setup and Account and security.
Troubleshooting
| You see | Why | Fix |
|---|---|---|
| An email titled "You already have a fianto account" instead of a code | That address already has an account, so no new account can be created with it. | Sign in instead. If you forgot the password, use "Forgot your password? Reset it" on the Sign in screen. |
| "That code is wrong or has expired." | The code was mistyped, is older than 10 minutes, or a newer code replaced it. | Use the newest code you received, or click Send a new code. |
| No email arrives | It went to spam, the address has a typo, or the mailbox limit was reached. | Check spam and the address on the screen; click Use a different email for a typo; otherwise wait and ask again later. |
| "Too many attempts, try again later." | Too many requests in a short time, for example more than 3 codes for one address within 15 minutes. | Wait, then try again. |
| "This email already has a fianto account." | An account was created with this address after you started signing up. | Sign in, or reset your password if you forgot it. |
See also
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