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Who to contact about a payment, a refund, the checkout page or the subscriptions portal.
Most questions about a payment go to the shop you paid. Fianto runs the checkout page and the subscriptions portal, and answers questions about those.
Payments and refunds: contact the shop
Your payment goes from your wallet straight to the shop's wallet on Solana, and any service fee to Fianto, in the same transaction; nothing is held in between. A refund is the shop's to send, from its own wallet.
Ask the shop for a refund
There is no refund through Fianto. For a refund, a charge you did not expect, or a payment that left your wallet but that the shop has not seen, contact the shop. The checkout page ends with "Questions? Contact" and the shop's name.
The checkout page and the portal: contact Fianto
For a problem with Fianto's checkout page or with the subscriptions portal at fianto.xyz/my, write to Fianto support. For important business matters, write to Fianto's admin address.
support@fianto.xyz
Help with the checkout page and the subscriptions portal.
admin@fianto.xyz
Important business matters.
See also
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