# Your subscriptions (/payers/your-subscriptions)

Fianto's subscriptions portal, at fianto.xyz/my, shows every Fianto subscription your wallet pays,
across every shop. You sign in with the wallet itself, by signing a message. From there you can
cancel a subscription, reclaim its rent after it has ended, or renew your approval after a failed
renewal.

## Before you start [#before-you-start]

* The Solana wallet you pay your subscriptions from, in this browser.
* A wallet that can sign a message. Actions such as cancelling also need it to sign a
  transaction for Fianto to send.

## Steps [#steps]

**Step 1.**

### Open the portal [#open-the-portal]

Go to fianto.xyz/my. If you are not signed in, it takes you to the sign-in page, **Your
subscriptions**: "Connect the wallet you pay from to see every subscription it pays on Fianto,
with each payment on Solana, and cancel one when you choose."

**Step 2.**

### Sign the sign-in message [#sign-the-sign-in-message]

Pick your wallet. It asks you to sign a message. The page notes: "Signing in is a message, not a transaction. It
costs nothing and moves nothing." The message is valid for 5 minutes and only once.

**Step 3.**

### Read your subscriptions [#read-your-subscriptions]

The list shows "Every Fianto subscription this wallet pays, across every shop." You can filter
it by merchant or product, and by state: Active, Past due, Ending or Ended. Open one with **View
details**.

**Step 4.**

### Sign out when you are done [#sign-out-when-you-are-done]

A sign-in lasts at most one day. **Sign out** ends every session of this wallet, on every device.

## What you see [#what-you-see]

For each subscription, the portal shows:

* the shop's name and the product,
* the total you pay each period, including the service fee,
* its status: "Active", "Past due" or "Ended", with a sentence explaining it,
* the date of the next payment,
* the paying wallet, the subscription's account on Solana and its plan on Solana,
* the most recent 24 billing periods, newest first, with links to their transactions.

It never shows the shop's order ID, your email, the shop's own notes (metadata), the shop's
wallet or the details of each payment attempt.

> **Fianto does not email you:**
>
> Fianto sends payers no emails and no receipts. An email you give on the checkout page ("Email for
> your receipt") goes to the shop. The portal is where you see your subscriptions.

## Check it worked [#check-it-worked]

> The portal lists your subscriptions under **Your subscriptions**, and the bar at the top says
> which wallet you are signed in with. If the wallet pays no Fianto subscription, it says "This
> wallet has no Fianto subscriptions."

## Troubleshooting [#troubleshooting]

| You see | Why | Fix |
|---|---|---|
| "No Solana wallet was found in this browser." | No wallet is installed, or it is locked. | Install or unlock one, then reload the page. |
| "This wallet cannot sign a sign-in message." | Your wallet cannot sign messages. | Pick a different Solana wallet. |
| "That sign-in request expired or was already used, so you are not signed in." | The sign-in message is valid for 5 minutes, and only once. | Sign in again. |
| "Too many sign-in attempts. Wait a few minutes, then try again." | Too many sign-ins in a short time. | Wait a few minutes. |
| A subscription you expected is missing | The portal shows only the subscriptions of the wallet you signed in with. | Sign out and sign in with the wallet that pays it. |

## See also [#see-also]

- [Cancel a subscription](/payers/cancel-a-subscription): Stop future payments from the portal.

- [Failed renewals](/payers/failed-renewals): What past due means and what to do.

- [Reclaim rent](/payers/reclaim-rent): Get a subscription's account rent back.