# Get help (/payers/get-help)

Most questions about a payment go to the shop you paid. Fianto runs the checkout page and the
subscriptions portal, and answers questions about those.

## Payments and refunds: contact the shop [#payments-and-refunds-contact-the-shop]

Your payment goes from your wallet straight to the shop's wallet on Solana, and any service fee to
Fianto, in the same transaction; nothing is held in between. A refund is the shop's to send, from its own wallet.

> **Ask the shop for a refund:**
>
> There is no refund through Fianto. For a refund, a charge you did not expect, or a payment
> that left your wallet but that the shop has not seen, contact the shop. The checkout page ends
> with "Questions? Contact" and the shop's name.

## The checkout page and the portal: contact Fianto [#the-checkout-page-and-the-portal-contact-fianto]

For a problem with Fianto's checkout page or with the subscriptions portal at fianto.xyz/my,
write to Fianto support. For important business matters, write to Fianto's admin address.

- [support@fianto.xyz](mailto:support@fianto.xyz): Help with the checkout page and the subscriptions portal.

- [admin@fianto.xyz](mailto:admin@fianto.xyz): Important business matters.

## See also [#see-also]

- [Paying with Fianto](/payers/paying-with-fianto): What to check if a payment did not complete.

- [Cancel a subscription](/payers/cancel-a-subscription): Stop a subscription yourself in the portal.

- [Failed renewals](/payers/failed-renewals): Fix a past-due subscription.