# Buying from a shop (/payers/buying-from-a-shop)

Some merchants sell from a shop of their own at an address like `https://<name>.fianto.xyz`. You pick
a product there, pay on Fianto's checkout page from your Solana wallet, and the shop's receipt page
then shows what the merchant wrote for you: a message and, often, a link.

![A merchant's shop: the shop name, a headline and a featured plan with a Subscribe button.](/screenshots/shop/storefront.webp)

## Before you start [#before-you-start]

* What you need to pay: see [Paying with Fianto](/payers/paying-with-fianto). A Solana wallet, USDC
  in it, and a little SOL.

## Steps [#steps]

**Step 1.**

### Pick a product [#pick-a-product]

Each product on the shop has a button such as **Buy**, **Book**, **Join**, **Subscribe** or
**Support**. It opens the product's page: its description, its points and every price it is sold at.
When it has several prices, choose one under "Choose a price". You buy one price of one product at a
time.

![A shop's products: each with its description, price and a button, Subscribe, Buy or Book.](/screenshots/shop/storefront-products.webp)

**Step 2.**

### Give your email, if you want to [#give-your-email-if-you-want-to]

The "Email" field says what it is for: "We send your receipt here." (for a subscription, "We send your
receipt and what you bought here."). Some products require it; others mark it "Optional", and some
don't ask. The shop fills it in on the checkout page, where it is shared with the merchant so they can
reach you, and it is where Fianto sends what you bought.

![A product page: Back to the shop, the product name, its description and price, an Email field with an address typed in, and a Buy button.](/screenshots/shop/product-page.webp)

**Step 3.**

### Pay on the checkout page [#pay-on-the-checkout-page]

Click the product's button. The shop sends you to Fianto's checkout page for that one price, which
stays open for 30 minutes. Pay as described in [Paying with Fianto](/payers/paying-with-fianto); to
change your mind, cancel there and you return to the product page.

**Step 4.**

### Open your receipt [#open-your-receipt]

After a one-time payment, the checkout's receipt has "Continue to" the shop: it opens the shop's
receipt page. It shows "Confirming your payment…" and updates on its own until the payment is
confirmed, then "Thank you, your payment is confirmed", "A message from the merchant" and the
merchant's link. For a subscription it also has "Manage your purchase", which opens the
[portal](/payers/your-subscriptions).

![The shop's receipt page: Thank you, your payment is confirmed, A message from the merchant and an Add credits button.](/screenshots/shop/receipt-paid.webp)

## The email you get [#the-email-you-get]

If you gave an email, Fianto emails you "Your purchase from" followed by the merchant's name, once the
purchase is paid: the product, the merchant's message and link, "Your receipt and download:" with the
receipt's address, and for a subscription "Manage your subscription:" with the portal's address. The
merchant wrote the message; replies go to the merchant's support email. This is the only email
Fianto sends you, and only when you buy from a shop: there are no renewal emails.

There is no link from a subscription's checkout back to the shop's receipt: when you subscribe, that
email is how you get the merchant's message and link. If you gave no email, nothing is mailed to you.

Anyone you forward the email or the receipt link to sees the same message and link, so keep them to
yourself.

## Check it worked [#check-it-worked]

> The shop's receipt page shows "Thank you, your payment is confirmed" with the merchant's message, and,
> if you gave an email, "Your purchase from" the merchant is in your inbox.

## Troubleshooting [#troubleshooting]

| You see | Why | Fix |
|---|---|---|
| "Enter your email address to continue." | This product requires an email. | Type your email, then click the button again. |
| "That email address does not look right." | The email is not a valid address. | Check it for typos. |
| "Too many attempts from your network. Wait a moment and try again." | Many purchases were started from your network in a short time. | Wait a moment, then try again. |
| "This item cannot be bought right now. Try again later." | The shop could not start the checkout, for example because the price or product was just ended. | Try again later, or contact the shop. |
| "This checkout ended before a payment was confirmed. If you paid, contact the shop." | The checkout expired or was cancelled before a payment was confirmed. | If money left your wallet, write to the shop at the support email shown. |
| "This shop does not exist" | The address is wrong, or the shop is not available. | Check the address with the merchant. |

## See also [#see-also]

- [Paying with Fianto](/payers/paying-with-fianto): The checkout page, step by step.

- [Your subscriptions](/payers/your-subscriptions): See and cancel subscriptions in the portal.

- [Get help](/payers/get-help): Who to contact about a payment.