# Your account (/merchants/your-account) Your account is the email and password you signed up with, plus two-factor sign-in. You manage it on **Account and security**, which you reach from the account menu (your avatar) or the sidebar. For two-factor sign-in and your receiving wallet, see [Security](/merchants/security). ## At a glance [#at-a-glance] | Topic | What happens | | ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Staying signed in | A sign-in lasts 8 hours by default. After that, you sign in again. | | Signing in | **Sign in** asks for your email and password. Once two-factor sign-in is on, the **Two-factor code** screen then asks for a 6-digit code from your authenticator app, or a recovery code. That second step expires 5 minutes after your password is accepted. | | Log out | **Log out**, in the account menu, signs you out on **every device**, not only this one. | | Change your password | **Account and security** → **Password**. Signs out every other session, and Fianto tries to email you. | | Forgot your password | **Sign in** → "Forgot your password? Reset it". An emailed 6-digit code lets you set a new one. Signs you out everywhere. If two-factor sign-in was on, it still is. | | Too many sign-in attempts | More than 10 sign-in attempts to your account from one network within 15 minutes block sign-in from that network for 15 minutes; more than 100 within an hour, from anywhere, block it for the account for an hour. You cannot unlock it yourself: wait. | | Change your email address | Not possible in the dashboard. | | Delete your account | Not possible in the dashboard. | | Deactivation | Only a Fianto admin can deactivate or reactivate an account. | ## Change your password [#change-your-password] On **Account and security**, the **Password** panel asks for your **Current password**, an **Authentication code or recovery code** when two-factor sign-in is on, a **New password** of 12 to 128 characters, and **Confirm new password**. Click **Change password**. The panel then says "Password changed. Every other session of this account has been signed out." Fianto tries to email you "Your Fianto password was changed". If you did not make the change, write to [support@fianto.xyz](mailto:support@fianto.xyz) straight away. ## Reset a forgotten password [#reset-a-forgotten-password] 1. On **Sign in**, click "Forgot your password? Reset it". 2. On **Reset your password**, enter the email you signed up with and click **Send a code**. The screen answers the same whether or not the email has an account. 3. Find the email "Reset your Fianto password". The code works once, for 10 minutes, and is deleted after 5 wrong tries. 4. On **Choose a new password**, enter the code, a **New password** and **Confirm new password**, then click **Set new password**. Resetting signs you out everywhere. If two-factor sign-in was on, it still is: you need your authenticator app or a recovery code to sign back in. ## Sign-in lockouts [#sign-in-lockouts] | You see | Why | What to do | | -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------- | | "Too many attempts, try again later." | Too many attempts in a short time, for example more than 10 sign-in attempts to this account from one network within 15 minutes, or more than 100 from anywhere within an hour. | Wait. There is no way to unlock it yourself. | | "Too many incorrect codes. Try again later." | 10 wrong two-factor codes in a row. The lock lasts 15 minutes the first time, then doubles, up to 24 hours. | Wait. See [Security](/merchants/security). | | "Invalid email or password" | A wrong email or password. A deactivated account sees the same message. | Check both, or reset your password. | ## What the dashboard cannot change [#what-the-dashboard-cannot-change] > **No email change and no account deletion:** > > The dashboard has no way to change your account's email address or to delete your account. Write to > [support@fianto.xyz](mailto:support@fianto.xyz) with questions about your account. For important business matters, write to > [admin@fianto.xyz](mailto:admin@fianto.xyz). ## Deactivation [#deactivation] Only a Fianto admin can deactivate an account. A deactivated account cannot sign in: it sees the "Invalid email or password" message, and its checkout stops working. An admin can reactivate it. ## See also [#see-also] - [Security](/merchants/security): Two-factor sign-in, recovery codes and your receiving wallet. - [Create your account](/merchants/create-account): Sign-up and the emailed code. - [Review and approval](/merchants/review-and-approval): What each account status lets you do.