# Publish and manage your shop (/merchants/shop-publish)

Your shop has a draft, which the editor saves as you go, and a published version, which visitors
see. Publishing copies the draft to your address. The Shop page shows where things stand:
"Draft", "Published" or "Suspended", and "Unpublished changes" while the draft differs.

![The Shop page: the Your shop card tagged Published with the address, Edit shop and Settings buttons, Open shop, and Recent purchases below.](/screenshots/shop/shop-page.webp)

## Before you start [#before-you-start]

* Your account is approved. Before approval, **Publish** asks you to get approved first.
* At least one listed product shows an active price. See
  [Products and delivery](/merchants/shop-products).

## Steps [#steps]

**Step 1.**

### Publish [#publish]

In the editor, click **Publish** to open "Publish your shop". Under "Fix before publishing" it lists
what blocks a publish; under "Worth a look", what only deserves a check, such as "Some text is still
the starter text." or "Add a support email so buyers can reach you.". **Fix this** takes you to the
item. When nothing blocks, click **Publish now**; the dashboard answers "Published at" followed by your
shop's address.

![The Publish your shop dialog: under Worth a look, Some text is still the starter text, with a Fix this button, and the buttons Cancel and Publish now.](/screenshots/shop/publish.webp)

A published change reaches visitors within about 15 seconds. Later changes stay in your draft until
you publish again. To drop them, open the ⋯ menu in the editor's top bar and choose **Discard
changes**: your draft goes back to the published version.

**Step 2.**

### Restore an older version, if you need to [#restore-an-older-version-if-you-need-to]

On the Shop page, click **Settings** ("Shop settings"). Under "History", the last 50 published
versions are kept, the current one tagged "Live". **Restore to draft** copies a version into your
draft; your published shop does not change until you publish.

![Shop settings: Shop name with the address and a Rename shop button, and Sale notifications with Send sale emails to.](/screenshots/shop/settings.webp)

**Step 3.**

### Rename the shop, if you need to [#rename-the-shop-if-you-need-to]

In "Shop settings", under "Shop name", type the new name and click **Rename shop**. The same name
rules apply as when you created it (see [Create your shop](/merchants/shop-create)). You can rename at
most once every 30 days. The old address keeps redirecting to the new one, and receipts keep working.

**Step 4.**

### Choose where sale emails go [#choose-where-sale-emails-go]

Under "Sale notifications", set "Send sale emails to" and click **Save** ("Sale email saved"). Leave
it empty to use your account email. When you set an address that is a different inbox, Fianto tells
your account email, at most 3 times a day; a different spelling of the same inbox (upper case, a
`+tag`, or Gmail dots) counts as the same inbox.

**Step 5.**

### Unpublish, if you need to [#unpublish-if-you-need-to]

**Unpublish shop** takes the shop offline: "Your shop goes offline and visitors can no longer buy.
Your draft stays, and you can publish again." Visitors then see "This shop does not exist". A buyer
who already paid keeps their receipt.

## If Fianto suspends your shop [#if-fianto-suspends-your-shop]

Fianto can suspend a shop, with a reason, and restore it. While it is suspended:

* it answers "This shop does not exist", like an unknown address, and its receipts stop working;
* a checkout that the buyer has not started paying is closed at once; one already being paid can
  still complete;
* the Shop page shows "Suspended" with the reason, and the shop cannot be published;
* its emails wait. After a restore, Fianto sends the waiting emails of purchases less than 6 days
  old; see [After a sale](/merchants/shop-after-a-sale).

## Check it worked [#check-it-worked]

> The Shop page shows "Published" and your address. Click **Open shop**: the page opens at
> `https://<name>.fianto.xyz` with the products you listed.

## Troubleshooting [#troubleshooting]

| You see | Why | Fix |
|---|---|---|
| "List at least one product with a price, or visitors will have nothing to buy." | No product in the shop is shown with an active price. | In the Products tab, show a product and one of its active prices, then publish. |
| "Nothing has changed since you last published" | Your draft is the same as the live shop. | Nothing to do. |
| "You can rename again on <day>" | You renamed the shop less than 30 days ago. | Rename on or after that day. |
| "Your account is not approved yet, so you cannot publish." | Fianto has not approved your account. | Finish setup and wait for the review. See Review and approval. |
| The shop shows "Suspended" | Fianto suspended the shop; the reason is shown next to it. | Write to support@fianto.xyz. |

## See also [#see-also]

- [After a sale](/merchants/shop-after-a-sale): Receipts, emails and where shop sales show up.

- [Design your shop](/merchants/shop-design): Sections, layouts, themes and the preview.

- [Review and approval](/merchants/review-and-approval): What happens before you can publish.